John A. Jones
Lisle, IL
Last Update: 9-27-99


Work History

12/1998 -
Present

Technical Specialist, Jones Lang LaSalle 1400 Business Center Dr., Suite 103, Mt. Prospect, IL 60056.

  • Environment: Hundreds of locations, 2 RISC AS/400s, approximately 700 workstations, TCP/IP, Ethernet, Internet
  • Commercial applications: J.D. Edwards World, JetForm, DataMirror Transformation Server, Harbinger Trusted Link/400
  • Provide 2nd/3rd level support for AS/400 issues
  • Provide application technical support for J.D. Edwards World.
  • OS/400 Upgrades
  • Specify AS/400-related hardware, software
  • Define host connectivity standards
  • Define system standards
  • Develop Business Continuity Plan
  • Web site development, including Net.Data
  • EDI Implementation
  • DataMirror Implementation

 

8/1998 -
12/1998
Technical Support Engineer, Acxiom/May & Speh 700 Butterfield Rd., Lombard, IL 60148.
  • Due to the merger of Waste Management & USA Waste, all Technical Services positions were outsourced to Acxiom/May & Speh.
  • Same responsibilities as listed under Waste Management.

 

12/1995 -
7/1998
Technical Support Engineer, Waste Management, Inc. 3003 Butterfield Rd., Oak Brook, IL 60523.
  • Environment: 700 locations, 190 AS/400s, approximately 7000 workstations, SDLC, Frame-Relay, Ethernet, token-ring, 5x94 controllers, FAX, Netware.
  • Provide second level support for AS/400 issues.
  • OS/400 Upgrades, evaluations.
  • Specify AS/400-related hardware.
  • Evaluate utility software.
  • Define corporate host connectivity standards.
  • Specialized in Client Access connectivity.
  • Migrated specialization to Performance and Capacity Planning.
  • Document environment, user routines.
  • Train support personnel.
  • Establish hardware guidelines for AS/400 upgrades.
  • Defacto team leader for Performance and Capacity team.

 

1/1995 -
12/1995
Systems Specialist, Fiserv 707 W. Algonquin Rd., Arlington Heights, IL 60005.
  • Environment: 2 AS/400s, 40 PCs, Netware LAN. Also AS/400s, peer to peer LANs, and Netware LANs at 88 client sites.
  • Provide second level support for AS/400, PC, and server issues.
  • Installed server applications
  • Provided support to clients as well as internal users.
  • Performed system migrations.
  • Maintained and customized Audio Response software.
  • Documented environment, user routines.
  • Consulted for Fiserv part-time from 1/96 to 5/96.

 

5/1991 -
1/1995
Operations Support Specialist, Farley Foods 5301-A W. 65th Street, Bedford Park, IL 60638.
  • Environment: 10 locations, 2 AS/400s, approximately 160 workstations, 3 Netware LANs, SDLC, 5394 remote controllers.
  • Designed LAN environment.
  • Provided first level support for AS/400 hardware issues.
  • Installed workstations, terminals, printers, controllers, etc.
  • Managed file servers.
  • Documented environment and user routines.

 

5/1988 -
5/1991
Consultant, Operations Specialist, Independent Consulting and Indiana Cooperative Library Services Authority 5929 Lakeside Blvd., Indianapolis, IN 46278.
  • Employed by INCOLSA from 5/88 to 11/90. Relocated to Chicago area. Consulted for INCOLSA during the search for my replacement.
  • Environment: 2 locations, 2 Geac 8000 minicomputers.
  • Lead operator duties.
  • Scheduled and documented operations procedures.
  • Hired and trained operations staff.
  • Performed minor applications software updates

 


Training


References

Available upon request.